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TERMS & CONDITIONS

PRIVACY POLICY

1. Introduction

1.1 This Privacy Policy explains how Ave International Trading Company, along with its affiliates (hereinafter referred to as “we”, “us” or “Noziroh”), collects, uses, shares, transfers and protects the personal information of the user (hereinafter referred to as “you”) and the corresponding rights of the user. Personal information refers to any information related to a natural person that has been identified or is identifiable. Please contact us if you have any questions.

1.2 This Privacy Policy shall apply to platforms on which it is displayed, including but not limit to the Noziroh site, products, and services, and other platforms which link to this Privacy Policy. If this Privacy Policy does not cover certain specific personal information processing scenarios, we will explain it to you in the form of supplementary policies or pop-up windows.

1.3 We may process your personal information in different scenarios based on different legal reasons, such as performing contracts and providing products and/or services to you, based on legitimate business interests or with your prior consent.

2.Personal Information may be collected by Noziroh

In any scenario in which you interact with us, we are likely to ask you to provide personal information. If you do not provide the relevant information, you may not be able to achieve the specific purpose for a particular scenario. For example, you cannot purchase a Noziroh product; our call center cannot reach you and provide you with pre-sales and after-sales service; or you cannot download updated software systems and/or applications.

Here are some of the scenarios where we may collect your personal information:

2.1 When you register for an account and purchase a Noziroh product, you may provide relevant personal information, such as user name, gender, phone number, email, mailing address, zip code, consignee information, method of payment and bank account information, etc.

2.2 Where permitted by law, Noziroh may also obtain data about you from third-party sources. For example, when you use a third-party network account to register for an account in Noziroh or login to our website, Noziroh may obtain your account information from a third-party network service company. Depending on your choice of third-party network account, we may collect your WeChat account, QQ number, Alipay account, Facebook or Google account information. In such case, only the account information will be obtained.

2.3 Network information: for example, the type and version of browser used when you login to the Noziroh online store, language, OS version, resolution, website operating elements, your web IP address and web browsing information, as well as user behavior and other information collected by Noziroh through cookies and other similar technologies.

2.4 Location information: real-time information from you or other users, including your geographic location, such as the region contained in the account information you have provided; country information displayed by the telecommunications carrier code you use. Some pre-loaded, location service-based apps such as maps, navigation and weather service apps will collect your location information with your consent.

2.5 When you call our customer service center for assistance, we may ask for your name, phone number, product information and receiving time, and record your number of calls, date of call, problem encountered and the solution we give to you.

2.6 If you participate in one of Noziroh offline product experience events, we may also ask for information such as your name, gender, email address, and phone number.

2.7 To help you when you need assistance, we can see what you do inside noziroh.com (browse categories, listings, checkout, keywords search and more) and which country you are from.

2.8 Due to analytics tests (to improve the service quality) we will collect the times visitors go to noziroh.com and how long they stay there.

3. How Noziroh may use Personal information

Noziroh will use your personal information based on the following legitimate purposes. One or more purposes may be applied at the same time. If we use your personal information beyond the following purposes or the scope allowed by the law, we will obtain your consent again on the basis of special purpose needs.

3.1 Used for authentication, security, fraud monitoring, archiving and backup purposes to ensure the security of products and services provided to you by Noziroh.

3.2 Provide you with services such as order processing; receipt and delivery of goods; refund of payment for goods; after-sales maintenance; implementation of electronic security plans; push system upgrade information, and other similar purposes.

3.3 Help Noziroh to improve products and services. For example, Noziroh will analyze and study the collected data to make user-friendly adjustments to its operating system and interface design in accordance with user characteristics.

3.4 Noziroh may know about the regional distribution of Noziroh products through the receiving address of the user, and adjust our after-sales service network layout, personnel and other details, so as to make it easier for users to purchase Noziroh products and experience Noziroh services.

3.5 With your consent, Noziroh may send you our latest product and service information, and may also send you holiday greetings. You may choose to unsubscribe at any time if you do not wish to receive such information.

4. Instructions on the use of Cookies and similar technologies

4.1 In order to ensure that the website works well, Noziroh will use cookies and similar technologies such as pixel tags and website beacons. Cookies are plain text files that are stored on a computer or mobile device by web server. The content of cookies can only be retrieved or read by the server that creates it. Each cookie is unique to your web browser or mobile app. Cookies usually contains some identifiers, commonly-used information and other details. For instance, you can reduce the number of login authentications needed and improve your experience through cookies technology when browsing different web pages of Noziroh website. Otherwise, you may not be identified as the same person and may be asked to enter the authentication information again if logging onto to Noziroh website and then be required to go to another web page of Noziroh website.

4.2 These technologies help Noziroh and third parties to better understand user behavior; they tell Noziroh which section of Noziroh website you have browsed, and measure and improve the effectiveness of Noziroh’s services. Noziroh will not use cookies for any purposes other than as described in this policy. You can manage or delete cookies based on your own preferences. However, please note that some Noziroh services may be designed to require the use of cookies and disabling cookies may affect your rights to use these services or some of these features.

4.3 In addition to cookies, Noziroh also uses other similar technologies such as local storage, web beacons, and pixel tags on its website. Like local storage of HTML5, this can cache frequently-used data related to you so that such data can be rendered to you quickly when you switch between different web pages of the Noziroh website. For another example, an email sent to you may contain a click URL linked to the content of the website. If you click on the link, this click will be tracked to help Noziroh better understand your product and service preferences and improve customer service. Web beacons are usually transparent images embedded in websites or e-mails. With the help of the pixel tags in emails, Noziroh can know whether the email content is effectively served to the user.

5. How Noziroh may share personal informaiton

5.1 We may disclose your personal information between affiliates or subsidiaries and ensure that the same level of protection is provided for your personal information between affiliates and subsidiaries.

5.2 Noziroh may disclose your personal information to its partners under certain circumstances. For example, when you purchase Noziroh products through Noziroh’s online store, Noziroh will disclose your product purchase and shipping information to our authorized logistics service provider. As another example, if you have purchased the extended warranty service of Noziroh applicable for a certain region (e.g. China), Noziroh may disclose your personal information to an insurance company when submitting a claim, as Noziroh from time to time cooperates with insurance companies for the extended warranty service. If your personal information is submitted for an insurance claim, your personal information will be used to process your claim and enable you to have your product repaired.

5.3 In addition, Noziroh may disclose your information to public authorities with jurisdiction over the territories in which we operate to provide personal information of our users in compliance with the law or in the performance of legal procedure.

5.4 In any case of sharing your personal information with third parties, we endeavor to disclose it to such third parties only to the extent permitted by law and we require data recipients to process and protect your personal information in compliance with applicable laws and regulations.

5.5 Noziroh promises not to sell personal data to any third party and guarantees the legitimate and fair use of user information only to the extent permitted by law.

6. How you access and control your personal information

6.1 Noziroh will do its utmost to take the appropriate technical measures to ensure that you can access, update, correct and delete your own registration information or other personal information provided when using Noziroh services. When you access, update, correct and delete the aforementioned information, you may be asked for authentication to protect the information security.

6.2 You can control your own personal information. For example, you can turn off the location sharing button to stop sharing your device's location information, or you can revoke prior consent for data collection and processing. However, please understand that once you make above choice, you may not be able to enjoy the related services.

6.3 Wherever required, you can contact us through contact information provided in this Privacy Policy. If we have a reasonable basis to believe that your request is fraudulent and/or cannot be verified, or certain personal data rights are not stipulated by law in your country and region, we will reject your request.

7. How Noziroh protect Personal information

7.1 Noziroh only retains your personal information for the time period necessary for the purposes described in this Privacy Policy and as required by applicable laws and regulations.

7.2 Noziroh uses various management policies (such as establishing information security system; signing a confidentiality agreements with information management employees; allowing only work-related employees to access the information collected; and other similar policies) and security techniques and procedures (such as entering passwords before access, access control isolation, monitoring for computer use, etc.) to prevent the loss of information, improper use, and unauthorized reading or disclosure. For example, in some services, Noziroh uses encryption technology (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and possible malicious means, it is impossible for any company providing Internet-related services to guarantee 100% security of information, even if all efforts are made to strengthen security measures. You need to understand that the systems and communication networks you use to access Noziroh services may be subject to problems that are beyond Noziroh’s control.

7.3 If Noziroh is informed that the security of the data it has acquired and stored is compromised or the user's nonpublic information is disclosed to an unrelated third party due to external acts (such as hacker attack), Noziroh will take reasonable actions (including but not limited to internal investigations, reporting and notification to law enforcement agencies, and cooperation with the law enforcement agencies) as it may consider appropriate, notwithstanding any disclaimer in this Policy. In parallel, Noziroh will take legal and reasonable steps as it deems appropriate to notify the relevant users, informing them of the information disclosed and the extent to which we are aware of such situations.

7.4 Data cross-border transfer: your personal information may be transmitted and transferred across borders (regions), and stored and processed in the target country (region). Depending on the laws in your country and region, the receiving country and region of these data may not meet the requirements. We promise that we will have the right security measures to ensure that the protection level of data can meet the full requirements of the laws and regulations of your country and region.

8. Protection of minors’ personal information

8.1 Our products and services are primarily designed for adults. Anyone who is identified to be a minor customer under the laws of the country in which (s)he is located must obtain the consent of his or her parents or guardians before using our products and services upon purchase.

8.2 We value the privacy protection of minors and encourage parents to always play an active role in their child's online experience.

9. Third-party service

9.1 This Privacy Policy does not apply to products and services provided by third parties. Noziroh products and services may include products and services from third parties, as well as links to third-party websites. When you use these third party products or services and personal information is collected and/or processed, the privacy policy of the third party shall apply.

9.2 We are not responsible for how third parties collect, use, share, transfer and protect user's personal information, and cannot control how it is processed.

9.3 To avoid any misunderstandings, please refer to this third party's service agreement and read its privacy policy.

10. Change and modification

10.1 You may request a copy of this Privacy Policy from us using the contact details listed below. We may amend or update this Privacy Policy from time to time. You will be able to see our last updated privacy policy, along with its revision date. The revised privacy policy will take effect from the date of publication. Please check the Privacy Policy from time to time to confirm whether we have made any changes with reference to use of personal information.

10.2 If any changes to this Privacy Policy have a material impact on your rights, we will take reasonable steps to notify you of such changes.

11. Notification and delivery

11.1 Any notice from Noziroh will be sent to the email address, phone number, and/or mailing address left when you register for an account or purchase of Noziroh product, or pushed directly through mobile phone system. If sent via electornic methods, notice shall be deemed served when your device or the used electronic system receives the message; if sent by courier, it shall be deemed served on the third day after sending out.

USE OF COOKIES

1. What is a Cookie

1.1 Cookies are small files that store information on your device, like computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes. For example, cookies enable us to identify your device, secure your access to our sites generally, and even help us know if someone attempts to access your account from a different device.

2. Our Use of Cookie and Similar Technologies

2.1 In order to ensure that the website works well, we will use cookies and similar technologies such as pixel tags and website beacons. Cookies are plain text files that are stored on a computer or mobile device by a web server. The content of cookies can only be retrieved or read by the server that creates it. Each cookie is unique to your web browser or mobile app. Cookies usually contains some identifiers, commonly-used information and other details. For instance, you can reduce the number of login authentications needed and improve your experience through cookie technology when browsing different web pages of our website. Otherwise, you may not be identified as the same person and may be asked to enter the authentication information again if logging onto to our website and then be required to go to another web page of our website.

2.2 These technologies help us and third parties to better understand user behavior, tell us which section of our website you have browsed, and measure and improve the effectiveness of Noziroh’s services. We will not use cookies for any purposes other than as described in this policy. You can manage or delete cookies based on your own preferences. However, please note that some Noziroh services may be designed to require the use of cookies and disabling cookies may affect your rights to use these services or some of these features.

2.3 In addition to cookies, we also uses other similar technologies such as local storage, web beacons, and pixel tags on its website. For example local storage of HTML5, can cache frequently-used data related to you so that such data can be rendered to you quickly when you switch between different web pages of the Noziroh website. As another example, an email sent to you may contain a click URL linked to the content of the website. If you click on the link, this click will be tracked to help us better understand your product and service preferences and improve customer service. Web beacons are usually transparent images embedded in websites or e-mails. With the help of the pixel tags in emails, we can know whether the email content is effectively served to the user.

3. Do Not Track

3.1 We support the Do Not Track browser setting in accordance with the Do Not Track Policy for California. Do Not Track (or DNT) is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you. For more details about Do Not Track, including how to enable or disable this preference, visit this Do Not Track webpage.

4. How to Control Cookie

4.1 You can prevent the setting of cookies by adjusting the settings on you browser. When you use a web browser to access the Noziroh website, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. The operating system of your device may contain additional controls for cookies.

USER AGREEMENT

You are welcome to register a Noziroh account, access our web pages or use our products or services! Before you access our web pages, and experience or use our products or services, please carefully read and understand this User Agreement (the “Agreement”). Once you check the box which indicates that you have agreed to the contents of this Agreement, and click the “Register” button, or continue to access our web pages and use our products or services, you will be deemed to have read and accepted this Agreement, and this Agreement will be legally binding and constitute a legal document which regulates the rights and obligations between you and Ave International Trading Company and its affiliated companies (hereinafter referred to as “Noziroh" or “we” or “us”) when you use our products or services. This Agreement shall apply to only Noziroh’s website, community and other products and services, which display or are linked to this Agreement.

1. Agreement Overview

1.1 The main contents contained herein include: the registration and use of account, intellectual property rights and privacy protection, termination of services, liability exemption, legal liability, application of law, jurisdiction, information feedback, notification service, etc. When registering a Noziroh account, and accessing or using our products or services, you shall also comply with our other related agreements (if any), for example, Noziroh Privacy Policy, Use of Cookies,Term of Sales, Community Terms and Rules, etc. If you refuse to accept the contents contained herein, please not click the “Register” button, nor access or experience or use in any other way our products or services.

1.2 You know and agree that this Agreement may be amended by Noziroh, but such amendments are aimed at providing better services to you or is made in accordance with mandatory provisions of laws and regulations. Occassionally, amendments to the wording of this Agreement may be made in order to enhance the legibility. If any material amendment is made to this Agreement, which reduces or abridges your rights or interests, Noziroh will notify you via the contact details you have provided or through public announcement. If, after receiving the above amendment notification, you continue to use Noziroh’s products or services, you will be deemed to have known such amendment and agree to be bound by the terms thereof.

1.3 Our products and services are mainly targeted at adults. If you are a minor, please experience or use our products and services with the consent of your parent or legal guardian.

2. Registration and Use of Noziroh Account

2.1 Noziroh account refers to the identification tool which is owned and managed by Noziroh and which is used for verifying the identity of, and providing services to, the user. As a registered user, you only have the right to use the Noziroh account registered in your own name. You may access our web pages and experience our products and services without the need to register on Noziroh, but you can enjoy more services and experiences by registering for a Noziroh account. For example, you can receive the latest information on Noziroh; participate in Noziroh activities; upload your personal photos; share comments and feedback; and purchase Noziroh goods through your Noziroh account.

2.2 You warrant that information you have provided when registering your Noziroh account is accurate, truthful, legal, and valid and belongs solely to you. If any of the above information changes after you have registered for your Noziroh account, you will be responsible for logging into your Noziroh account to update your information in a timely manner.

2.3 Your Noziroh account serves as verification to enable you to experience the services on the Noziroh platform. You must safeguard your Noziroh account details and password. If the password to your Noziroh account is lost, you can contact us and retrieve your password. If you find that another person is using your Noziroh account without your permission, please notify us immediately. We will work with you to address such problems so as to avoid or mitigate any loss.

2.4 When using your Noziroh account, in addition to local, regional and national laws and regulations, you shall act in a way that is consistent with public morality and common decency. You shall not take any actions, or cause any actions to be taken, which infringe upon the lawful rights and interests of any third party. Further, you may not use your Noziroh account to advertise; sell goods or services; or engage in any other commercial activities. You shall be responsible for all acts related to your Noziroh account, unless you are able to provide contrary evidence demonstrating that such acts were not carried out by you.

2.5 You agree that when you use your Noziroh account to receive services provided by Noziroh, or any of Noziroh’s third party partners, is permitted to send any commercial or non-commercial information to the contact details you have provided or directly through the Noziroh account in a manner consistent with applicable law.

2.6 Fees: you need to use a mobile phone, computer or other terminal devices to connect to the Internet before you can use your Noziroh account. In the process, you may be required to pay network connection fees, mobile phone data fees, or other expenses. If you purchase goods through your Noziroh account, you will likely be required to make payment though a third party payment provider such as a credit card or other financial services provider, which may charge you a fee. You will be responsible for any such fees.

3. Intellectual Property Rights and Privacy Protection

3.1 All intellectual property rights in the Noziroh website, including but not limited to copyright to the software, and any imagery, shall vest solely with Noziroh. The intellectual property rights of the whole contents of Noziroh’s network platform and Noziroh account shall be owned by Noziroh, except for the contents to which you enjoy copyright under relevant law. Noziroh owns or has obtained legal authorization of all design drawings involved in Noziroh network platform and Noziroh account and other drawings, products, and service names. Without Noziroh’s prior written consent, you may not duplicate, issue, exhibit, translate, compile, or through information network spread, the above drawings, products, and service names, or use the same for any purposes.

3.2 You shall own all intellectual property rights in the words, pictures, music, videos, software and other information published you have uploaded using your Noziroh account while using Noziroh services. You hereby agree to grant to Noziroh a non-exclusive, perpetual, irrevocable right to use (including but not limited to the rights to duplicate, issue, exhibit, translate, compile, or spread through information network, etc.) the above information. You further agree that Noziroh may sublicense such rights. If you discover that there is any unsigned works on the Noziroh platform, and you are the author or rightholder please promptly contact us. We will consider your request and properly deal with such problem as quickly as possible.

3.3 You warrant that you are the copyright owner of or have obtained legal authorization of the information published and uploaded by you by using your Noziroh account at the time of your use of Noziroh services, and such information will not infringe upon the lawful rights and interests of any third party. If any third party raises a lawful and reasonable objection to the above information, Noziroh reserves the right to delete relevant information based on the circumstances, and take appropriate legal action to hold you accountable.

3.4 Noziroh values your privacy. We will make every reasonable endeavor to protect your privacy. In the course of your use of you Noziroh account, we may collect, store, dispose, share, and use your personal information and non-personal information. Any matter related to privacy protection shall be addressed in accordance with Noziroh’s Privacy Policy.

4. Service Termination

4.1 In order to make full use of the resources available through your Noziroh account, if you fail to activate your Noziroh account after submitting your information; fail to initially login and use your Noziroh account in a timely manner after registering your Noziroh account; or fail to log in and use your Noziroh account within designated continuous period of time; or violate the terms of this Agreement, Noziroh shall have the right to terminate the use of your Noziroh account and discountinue its provision of services to you.

4.2 You understand and agree that Noziroh shall have the right to temporarily or permanently terminate all or part of the services at any time in accordance with its own business needs. If such termination materially affects your rights or interests, Noziroh will provide you with written notice via the contact details you have provided. You shall take proper measures to address any virtual property involved in your Noziroh account within seven (7) working days of the receipt of the above notice. If you fail to do so in accordance with the methods prescribed by Noziroh in a timely manner, you shall solely assume all related liabilities.

5. Disclaimer

5.1 Noziroh explicitly disclaims all warranties with respect to the accuracy, truthfulness, and completeness of any information contained on the Noziroh website.. If you intend to take any actions based on the above “information”, you shall be solely responsible for distinguishing the accuracy and truthfulness of such information and shall be responsible for taking reasonable measures to mitigate any such risk. Noziroh shall not be responsible for the consequences arising from your acts. When receiving the services from Noziroh, you may come into contact with uncomfortable or offensive information. In no event shall Noziroh be liable for any such information. However, Noziroh will deal with the said information as soon as practicable possible upon discovery. Noziroh shall not be held liable for any losses or damages arising from or relating to your use of the website not directly associated with Noziroh, whether direct, indirect, accidental, special, consequential, or punitive.

5.2 Given the special nature of Internet services, you understand and agree that under none of the following circumstances shall Noziroh be held liable for your losses (including but not limited to property loss, earning loss, loss of data, etc., or other intangible losses):

  • If Noziroh system fails and cannot normally operate due to an event of force majeure, including but not limited to an earthquake, tsunami, typhoon, flood, coup, war, terrorist attack, sudden power failure, strike of workers, etc.;

  • If the services provided by Noziroh platform are suspended or delayed due to hacker attack, computer virus, Trojan Horse and/or any other malicious programs;

  • If the services provided by Noziroh platform are suspended or delayed due to technical adjustments or malfunctions, or system maintenance, etc. of telecommunication departments and network operators;

  • If the services provided by Noziroh platform are delayed, suspended or terminated due to the change of laws and regulations, or order and ruling of judicial authorities, administrative organs and other departments, etc.;

  • If you suffer losses due to your use of your Noziroh account in violation of relevant provisions, or you use your account improperly.

6. Liability for Breach of Contract

6.1 If Noziroh finds or receives complaints or reports from others that you have violated any provisions of this Agreement, Noziroh shall, without prior notice, have the right to at any time delete and shield the relevant information you have published or uploaded. Depending on severity of circumstances, Noziroh reserves the right to impose punishment against you, including but not limited to warning, restriction on, or prohibition of, your use of all or part of functions, account closure until account cancellation, or other appropriate actions such as providing public warnings. You shall solely be held responsible for any related losses

6.2 If your acts cause losses to Noziroh, including but not limited to direct losses, reputation losess, third party penalties, claims, etc., Noziroh shall have the right to seek indemnity from your for any such losses it has experienced.

6.3 If any dispute between you and a third party occurs due to your violation of the provisions of this Agreement, you shall be solely responsible for all related consequences, and indemnify and hold Noziroh harmless. In such a case, Noziroh has no obligation to assist you in settling such dispute and you shall not involve Noziroh in any such settlement.

6.4 Limitation on Liability: For any loss (regardless of the type of loss) you suffer for whatever reason in the course of your use of your Noziroh account, in no event shall Noziroh be held liable for damages in excess of the price you have paid to Noziroh, unless otherwise expressly provided for under applicable laws or regulations.

7. Applicable Law and Dispute Resolution

7.1 Any issue arising from or relating to this Agreement,, including its execution, performance or lack thereof, interpretation, or the settlement of related disputes shall be governed by the laws of the European Union, without regard to the conflict of law provisions. If there is any conflict between a provision of this Agreement and laws and regulations, the laws and regulations shall prevail. If a provision of this Agreement is held invalid, the validity of the remaining provisions hereof shall not be affected.

7.2 Any dispute arising from the performance of this Agreement shall be settled by the Parties through friendly consultation. If no settlement can be reached through friendly consultation, either Party may bring a claim before a court of competent jurisdiction in the place where defendant is located.

8. Information Feedback

8.1 Any important from Noziroh may be sent to you via the e-mail, mobile phone number, mailing address and other contact details you provided when you registered your Noziroh account, or by publishing such information through the Noziroh platform. Information sent by electronic communication modes shall be deemed as effectively given at the time received on your electronic equipment. Information sent by courier shall be deemed as effectively given on the third (3rd) day after it is sent by courier service.

TERMS OF SALES

1. Payments

1.1 Prices and currencies displayed at checkout are final. Noziroh does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. Note: seller is located in Italy.

1.2 Payments on noziroh.com are handled by PayPal. Noziroh does not store or have access to your payment details. Your credit/debit card information is retained via PayPal’s servers.

1.3 Noziroh PayPal account is property of Ave International Trading Company, VAT 04266980277 NIN VAELSN90T07G914O, Via Giacomo Leopardi 13, 30020 Torre di Mosto (VE) Italy.

1.4 noziroh.com website is property of Guangzhou Na Zi Nuo Trading Limited Company, Unified Social Credit Code 91440101MA59EQR97J, Room 228 Jin Tao Business Building No. 22 Guang Yuan Zhong Road, Bai Yun District, Guangzhou, China

1.5 Any custom duties are not included in the sale prices, they depend on the country of destination and the recipient has to pay them (as he is the importer).

2. Cancellations

2.1 Noziroh makes every effort to supply the Products listed in your Order Confirmation. In some situations, however, we will need to cancel your order. For example, (1) the item is no longer in stock; (2) the item is no longer being produced; (3) there is a price fluctuation; or (4) a Third Party notifies Noziroh that cancellation is necessary. If this is the case, Noziroh will cancel your order, notify you of the cancellation, and timely refund the money you have paid toward the Order. Unless the case involves violations of applicable national law, refund of the money you have paid toward an order will be the extent of Noziroh liability to you for a cancelled order.

3 Warranty Policy

3.1 Noziroh products purchased on noziroh.com come with a limited warranty of two (2) years for private customers and one (1) year for companies customers, starting from the date of delivery. This warranty is only redeemable within the original country or region of purchase.

3.2 The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (PayPal payment schedule), and photo evidence of the Product’s defects to store@noziroh.com .

3.3 Noziroh may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new Noziroh product.

3.4 Please note that we offer after sales assistance only in the areas where we make shipments (this includes repairs and/or replacements/returns)

3.5 The limited warranty does not cover:

  • Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.

  • Scratches, dents and cosmetic damage, unless caused by Noziroh.

  • Ordinary wear and tear.

  • Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Noziroh.

  • Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Noziroh.

  • Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

  • Products not purchased from noziroh.com.

Please contact Noziroh Customer Support for enquiries regarding Limited Warranty.

4. Return and Replacement Policy

4.1 Noziroh products are made to the highest standards and undergo rigorous testing. If you are not satisfied with your purchase for any reason, you may request a return within 30 calendar days of delivery. Once we approve your request and receive the returned Product, we will give you a full refund. The items must be unopened and in original packaging.

4.2 Return requests made outside of the 30-day period will not be accepted. We may also choose not to accept returns in the event of:

  • Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.

  • Price fluctuations being the sole reason for return.

  • Customized customer contracts.

4.3 In all cases, we will inspect the Product and verify the fault. To qualify for a replacement or refund, devices must be in "as new" condition and, with the original packaging. Accessories must be sealed in their original packaging. We reserve the right to refuse a refund if the Product returned is deemed to have been damaged.

4.4 Please contact Noziroh Customer Support to request a return by mail at store@noziroh.com . Without a verified return request, the returned package will be declined. Return requests cannot be cancelled once they have reached "Complete" status.

Once you've contacted Noziroh Customer Support and requested a return:

You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the RMA form and place it inside of the shipping package you are returning.

Include all items from your original shipment, including products, accessories, and documentation. Do not send additional accessories. If items are shipped to us by mistake, we are not able to return them.

5. Shipping Policy

5.1 Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events may have longer shipping times. Priority will be at the discretion of Noziroh. In such cases, customers will be informed in advance individually.

5.2 To avoid damage, all goods are inspected and sealed before delivery.

5.3 Noziroh will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "Processing" status.

5.4 Shipping is calculated based on shipping address. The delivery time estimate depend on the customer destination and from where we ship the purchase.

To clarify this, you can check the following table:

DESTINATION

USUALLY SHIP FROM*

SHIPPING TIME ESTIMATE**

Italy

Italy

24/48 hours

Rest of Europe

Italy

10/15 business days

North America

Italy

15/30 business days

Australia, Brazil, Russia, Japan

Italy

20/30 business days

China

China

24/48 hours

Rest of Asia, Switzerland

China

10/30 business days

Africa

China

20/40 business days

Central & South America

China

20/40 business days

Rest of Oceania

China

15/30 business days

**Please, note that if the product is out of stock in Italy, we will ship it from China, then the shipping time estimate will be longer (20/30 business days in total). You can see where will be shipped the product in the listing description                                                                                                                       

**Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping to addresses in remote locations.

Shipment offices location:

Italy: Ave International Trading Company, Via Giacomo Leopardi 13, 30020 Torre di Mosto (VE) Italy

China: Guangzhou Na Zi Nuo Trading Limited Company, Room 228 Jin Tao Business Building No. 22 Guang Yuan Zhong Road, Bai Yun District, Guangzhou, China

6. Returns

6.1 To return an item, please send email to store@noziroh.com 

7. Events Beyond Reasonable Control

7.1 Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

8. No Waiver

8.1 We retain the right to take action at any time in the event of failure to comply with these terms.

9. Trademarks and copyright

9.1 Noziroh is a registered trademark property of Ave International Trading Company, all rights reserved.

9.2 Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

10. Disclaimer

10.1 We are not liable for any loss or damages that may arise from using our services.

11. Changes

11.1 We reserve the right to update this document at any time without prior notification.

COPYRIGHT POLICY

Noziroh has adopted the following policy concerning copyright infringement in accordance with the Digital Millennium Copyright Act, 17 U.S.C. 512 and EU Directive 2000/31/EC. If you believe that content posted on noziroh.com violates your copyright, please submit a takedown request to store@noziroh.com.

Noziroh takes copyright and other intellectual property rights very seriously. It is Noziroh's policy to:

  • Timely block access to or remove content Noziroh believes in good faith may contain material that infringes the copyrights of third parties and

  • Remove and discontinue service to repeat offenders.

Procedure for Reporting Copyright Infringements

If you believe that content accessible through noziroh.com infringes your copyright, please send a notice of claimed copyright infringement containing the following information to Noziroh listed below (consult legal counsel or refer to 17 U.S.C. 512(c) to confirm these requirements):

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

  • Identification of the copyrighted works claimed to have been infringed;

  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Noziroh to locate the material. Please include IP address and GMT timestamp for the infringing material when submitting the notice;

  • Contact information for the notifying party, such as an address, telephone number and a return e-mail address for reply purposes;

  • A statement that the notifying party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

  • A statement that the information in the notification is accurate, and under penalty of perjury, that the notifying party is authorized to act on behalf of the owner of the copyright that is allegedly infringed;

  • While not legally required by the DMCA, include "copyright violation" in the subject line of your e-mail to flag your DMCA Notice and bypass spam categorization; and

  • Submit the notice of claimed copyright infringement to Noziroh, the email address we have registered with the Copyright office pursuant to Section 512(c) of the Copyright Act.

It is Noziroh's policy:

  • To remove or disable access to the content identified in the notice of claimed infringement;

  • To notify the subscriber that it has removed or disabled access to the content;

  • To terminate in appropriate circumstances subscribers who are repeat infringers.

Violates your copyright, please submit a takedown request to store@noziroh.com.

Noziroh takes copyright and other intellectual property rights very seriously. It is Noziroh's policy to:

  • Timely block access to or remove content Noziroh believes in good faith may contain material that infringes the copyrights of third parties and

  • Remove and discontinue service to repeat offenders.

For any kind of questions about our terms and conditions, please contact us by mail to store@noziroh.com

This document was last updated on August 2018.